Open subscription management from the signed-in Pilot Career Pro app to use Stripe’s customer portal. Cancel before the next billing date to prevent the next monthly charge.
1. Free plan and trial
The Free plan does not require payment. An eligible seven-day Pro trial currently requires no payment card and does not automatically convert into a paid subscription, so there is no trial charge to refund.
2. Pro subscription renewal
Pro is billed monthly at the price displayed and accepted in Stripe Checkout, plus applicable tax. It automatically renews each month until canceled. Your Stripe receipt or customer portal shows the applicable billing date and subscription amount.
3. Cancellation
You can cancel through the Stripe customer portal opened from the app. Cancellation stops future renewal charges. Unless otherwise required by law or stated during cancellation, Pro remains available through the end of the billing period already paid for; cancellation does not normally produce a prorated credit for unused time.
4. Refunds
Except where required by applicable law, completed subscription charges are non-refundable. Jabek may review reasonable requests involving duplicate charges, incorrect amounts, unauthorized use, or a verified technical failure that prevented use of the paid service. Any discretionary refund is evaluated case by case and does not create an obligation to issue the same result in another situation.
If a refund is approved, it is returned through Stripe to the original payment method. Bank and card processing times vary. Refunding a subscription charge may end the related Pro entitlement.
5. Taxes
Applicable tax is calculated separately from the advertised pre-tax subscription price. When an underlying payment is refunded, associated tax is refunded or adjusted as required by Stripe Tax and applicable law.
6. AI credits and other one-time purchases
Pilot Career Pro’s production checkout currently offers the recurring Pro subscription only. Additional AI-credit purchases are not currently offered. If one-time digital purchases are introduced later, the applicable price and refund terms will be shown before purchase and this policy will be updated.
7. Billing problems and refund requests
Contact us promptly at support@pilotcareerpro.com or through Pilot Career Pro Support. Include the account email, charge date, amount, and a short explanation. Do not send a full card number, bank credentials, password, or authentication code.
We encourage you to contact us before starting a payment dispute so we can investigate billing errors and subscription access problems. Nothing in this policy limits dispute or refund rights that cannot be waived under applicable law.
8. Changes
We may update this policy prospectively. The effective date above identifies the current version. Material changes will receive additional notice when required by law.