1. Who we are
Jabek LLC (“Jabek,” “we,” “us,” or “our”) operates the Pilot Career Pro website, Windows desktop apps, accounts, API, cloud sync, and related support services. Questions or privacy requests can be sent to support@pilotcareerpro.com.
2. Information we collect
Account and profile information
When you sign in, we may receive and store an identity-provider identifier, email address, display name, authentication provider, account timestamps, selected pilot name, and packaged avatar choice. Authentication tokens are handled through protected account and device storage.
Career and app data
The apps store career information such as XP, credits, ranks, pass-offs, missions, debriefs, fleet and maintenance state, airline operations, flying-club activity, preferences, and account-scoped sync status. Free career data is primarily local; eligible Pro data may be synchronized to our API.
Simulator and aircraft information
The desktop apps process simulator data needed to connect to Microsoft Flight Simulator, validate missions, calculate debriefs, and provide live features. This can include route airports, aircraft state, performance and safety events, mission statistics, and derived flight information. We do not use product analytics to collect raw continuous SimConnect streams or precise live coordinates.
The add-on scanner reads only Community folders you select. It may submit normalized aircraft catalog observations for signed-in beta users, but does not submit Community-folder paths, package contents, raw manifests, usernames, or unrelated personal files.
Billing information
Stripe processes subscription payments, billing addresses, payment methods, tax calculations, invoices, refunds, and related fraud checks. We receive identifiers and status information needed to create Checkout sessions, reconcile subscriptions, fulfill eligible purchases, and provide support. We do not receive or store full payment-card numbers.
Support and feedback
When you contact us, we collect the details you provide, such as email, simulator edition, app version, issue category, message, and permitted image attachments. In-app feedback is associated with the signed-in account.
Usage, device, and diagnostic information
We may collect privacy-bounded events and diagnostics such as an anonymous installation identifier, app version, simulator edition, feature events, session duration, foreground and idle duration, sync failures, paywall actions, generalized error information, browser/device data, and hashed network identifiers used for security or rate limiting. We do not use session replay and do not collect screenshots, raw email addresses, pilot names, unrestricted click text, raw file paths, or raw telemetry through product analytics.
3. How we use information
- Provide accounts, subscriptions, trials, entitlements, cloud sync, missions, AI features, and support.
- Validate career activity and preserve account-scoped state across supported devices and app editions.
- Process payments, calculate tax, prevent fraud, reconcile webhooks, and maintain required business records.
- Operate, secure, diagnose, measure, and improve the apps, API, website, and customer experience.
- Communicate service, billing, security, support, and material policy information.
- Comply with law and enforce our Terms of Service.
4. AI processing
When you use an AI feature, our API may send the minimum text and structured flight or mission context needed to generate the requested result to OpenAI or another disclosed AI provider. Generated dispatcher voice may also be cached to control cost and improve reliability. Do not include sensitive personal information in free-form AI requests.
5. Analytics and cookies
Our website may use Google Analytics and similar technology to understand aggregate site traffic and page use. Our API and apps may use Microsoft Application Insights for operational and product analytics. Browser settings can limit cookies, although doing so may affect some site functionality.
6. When we share information
We do not sell personal information. We share information only as reasonably necessary with service providers that support authentication, hosting, storage, analytics, payments, tax, email, AI generation, maps, weather, and customer support; with other club participants when you intentionally use multiplayer club features; to complete a business transaction involving Jabek; or when required to protect rights, safety, security, or comply with law.
7. Retention
We retain information for as long as reasonably needed to provide the service, maintain career and account continuity, resolve disputes, prevent abuse, and meet legal, tax, accounting, and security obligations. Local career data remains on your device until removed by you or the applicable app-data process. Billing and transaction records may be retained after account closure where legally required. Data no longer needed is deleted or de-identified according to operational retention practices.
8. Security
We use administrative, technical, and organizational safeguards designed to protect information, including server-side secret storage, protected Windows sign-in caches, authenticated APIs, scoped data access, input validation, rate limiting, and security logging. No storage or transmission system can be guaranteed completely secure.
9. Your choices and rights
You can update supported profile information in the app, manage billing through the Stripe portal, control selected app settings, remove locally stored data using supported device controls, and contact us to request access, correction, deletion, or a copy of applicable personal information. Some information may be retained where required for billing, tax, fraud prevention, security, or legal obligations.
Depending on where you live, you may have additional privacy rights. We will verify and respond to requests as required by applicable law. We will not discriminate against you for exercising a legal privacy right.
10. Children’s privacy
Pilot Career Pro is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information without appropriate consent.
11. International processing
Our providers may process information in the United States and other countries. Where required, we use appropriate contractual or legal safeguards for cross-border processing.
12. Changes and contact
We may update this policy as the services or legal requirements change. We will post the revised effective date and provide additional notice when required.
Submit privacy questions or requests through Pilot Career Pro Support or email support@pilotcareerpro.com.